Build Your Experience Intelligence Lake
Collect, analyze, and act on the voices of your customers, employees, and audiences
PulseLake™ is an AI-powered Experience Intelligence module
PulseLake™ empowers your organization to collect, analyze, and act on the voices of your customers, employees, and audiences — all from a single SaaS platform.
With a unique ontology-driven foundation and a library of AI agents, PulseLake lets you go beyond surveys to generate high-resolution, multidimensional experience data that drives confident, context-rich decisions.
PulseLake transforms feedback into an intelligent, structured, and actionable signal across your entire organization.
Unified Collection
All experience domains in one platform
AI Agents
Interact through natural language
Ontology-Driven
Patent-pending structured data framework
App Publishing
Deploy interactive feedback workflows
Ontology-Driven Experience Design
At the heart of PulseLake is our patent-pending Ontology Engine, which enables intelligent data collection and analysis by linking every question, dimension, and response to a dynamic and extensible knowledge graph.
Dimension-Based Collection
Collect data by segment, channel, outcome, or intent — in one pass
Reusable Ontologies
Build once, reuse across touchpoints, products, and audiences
Smarter Analysis
Run nested comparisons, spot divergence, and roll-up insights
Standardized Metrics
Auto-generate industry-aligned KPIs and themes from your own data
Rich Structured Output
Every response becomes structured, annotated, and AI-ready
Use Case Examples
Give leaders access to their team's pulse & engagement triggers
Let field ops teams act on real-time customer signals
Publish targeted apps to test features with panels or customers
Run 24/7 open-loop listening with routing to the right owners
Publish Experience Intelligence Apps
With PulseLake, you're not just creating surveys — you're launching intelligence applications.
Intelligence Meets Action
PulseLake combines AI-powered analytics with actionable insights to drive meaningful change
Conversational AI
Improve engagement and follow-up quality
Agent Builder
Create custom experience agents with low-code tools
Smart Tagging + Sentiment
Auto-classify feedback for deep analysis
Predictive Modeling
Identify risk, loyalty signals, and emerging themes
Journey Visualization
See experience across time, touchpoints, and audiences
Multi-Lens Analytics
Your insights become multidimensional. With the ontology model, PulseLake enables:
Cross-cutting analysis (e.g., by product line, location, role)
AI-based theming with human-readable summaries
Custom dashboards per segment, team, or KPI
Historical and real-time trend mapping
Reach + Connect
Built-in Capabilities
Audience Research & Panels
Native App, Email, and Web Collection
API Integration Support
Survey-to-Action Routing
Partners & Integrations
Millions of consumers & professionals available
API connectors for every channel
CRM, HRIS, BI, Identity, and Messaging Systems
Connect insights to workflows and issue resolution
Why Teams Choose PulseLake™
Ontology-Driven Data Design
Deeper, structured, AI-ready insights
Agentic AI Layer
Interact with and explore data naturally
Experience App Publishing
Democratize experience design across teams
SaaS-Based + Secure
Fast to onboard, easy to scale, safe to share
Panels + Data Connectors
End-to-end experience studies — internal and external