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PulseLake™

Build Your Experience Intelligence Lake

Collect, analyze, and act on the voices of your customers, employees, and audiences

PulseLake™ is an AI-powered Experience Intelligence module

PulseLake™ empowers your organization to collect, analyze, and act on the voices of your customers, employees, and audiences — all from a single SaaS platform.

With a unique ontology-driven foundation and a library of AI agents, PulseLake lets you go beyond surveys to generate high-resolution, multidimensional experience data that drives confident, context-rich decisions.

Experience Intelligence, Redefined

PulseLake transforms feedback into an intelligent, structured, and actionable signal across your entire organization.

Unified Collection

All experience domains in one platform

AI Agents

Interact through natural language

Ontology-Driven

Patent-pending structured data framework

App Publishing

Deploy interactive feedback workflows

Ontology-Driven Experience Design

At the heart of PulseLake is our patent-pending Ontology Engine, which enables intelligent data collection and analysis by linking every question, dimension, and response to a dynamic and extensible knowledge graph.

Dimension-Based Collection

Collect data by segment, channel, outcome, or intent — in one pass

Reusable Ontologies

Build once, reuse across touchpoints, products, and audiences

Smarter Analysis

Run nested comparisons, spot divergence, and roll-up insights

Standardized Metrics

Auto-generate industry-aligned KPIs and themes from your own data

Rich Structured Output

Every response becomes structured, annotated, and AI-ready

Use Case Examples

Manager Experience Dashboards

Give leaders access to their team's pulse & engagement triggers

Location/Franchise Feedback Portals

Let field ops teams act on real-time customer signals

Product Concept Testing Workflows

Publish targeted apps to test features with panels or customers

Voice of Employee Feedback Channels

Run 24/7 open-loop listening with routing to the right owners

Publish Experience Intelligence Apps

With PulseLake, you're not just creating surveys — you're launching intelligence applications.

Powered by ontology + AI tagging
Built using low-code/no-code front-end tools
Sharable across teams with granular access controls

Intelligence Meets Action

PulseLake combines AI-powered analytics with actionable insights to drive meaningful change

Conversational AI

Improve engagement and follow-up quality

Agent Builder

Create custom experience agents with low-code tools

Smart Tagging + Sentiment

Auto-classify feedback for deep analysis

Predictive Modeling

Identify risk, loyalty signals, and emerging themes

Journey Visualization

See experience across time, touchpoints, and audiences

Multi-Lens Analytics

Your insights become multidimensional. With the ontology model, PulseLake enables:

Cross-cutting analysis (e.g., by product line, location, role)

AI-based theming with human-readable summaries

Custom dashboards per segment, team, or KPI

Historical and real-time trend mapping

Reach + Connect

Built-in Capabilities

Audience Research & Panels

Native App, Email, and Web Collection

API Integration Support

Survey-to-Action Routing

Partners & Integrations

Millions of consumers & professionals available

API connectors for every channel

CRM, HRIS, BI, Identity, and Messaging Systems

Connect insights to workflows and issue resolution

Why Teams Choose PulseLake™

Ontology-Driven Data Design

Deeper, structured, AI-ready insights

Agentic AI Layer

Interact with and explore data naturally

Experience App Publishing

Democratize experience design across teams

SaaS-Based + Secure

Fast to onboard, easy to scale, safe to share

Panels + Data Connectors

End-to-end experience studies — internal and external